Terms and Conditions

Welcome to Whisker & Weave. These Terms and Conditions (“Terms”) govern your use of our online store and every purchase you make through it. By placing an order, you agree to these Terms, so please read them carefully.

1. About Us

This store is operated under the trade name Whisker & Weave. For any questions about your order or these Terms, contact us via the Contact page on our website. Our support team is available Monday–Friday.

2. Products and Product Information

We do our best to display our products, including their dimensions, colors, and materials, as accurately as possible. Product photos are a true representation of the items offered; however, we cannot guarantee that colors on your screen exactly match the physical product. The dimensions and weight recommendations for each size are listed in the Sizing Guide on the product page.

Obvious errors in a product listing (such as a clearly incorrect price caused by a typo) do not bind us; if we discover such an error after you order, we will contact you with the choice to confirm at the correct price or cancel with a full refund.

3. Orders and Order Acceptance

An order is placed when you complete checkout. We will send you an order confirmation email; this confirmation is our acceptance of your order. We may refuse or cancel an order in cases of suspected fraud, pricing errors, or unavailability of the product — in every such case, any amount you paid will be refunded in full.

Please make sure your shipping address is complete and correct. Address changes must be requested immediately after ordering; once an order has been processed and shipped, the address can no longer be changed.

4. Prices and Payment

All prices are shown in the store currency at checkout. Payment is due at the time of ordering and is processed securely by our payment providers (such as card payments, PayPal, and express wallets). We never see or store your full card details.

Depending on your country, imported goods may be subject to customs duties or import taxes collected by the carrier or local authorities. Any such charges are the responsibility of the customer, unless required otherwise by the law of your country.

5. Shipping and Delivery

We ship worldwide with free standard tracked shipping. Orders are processed within 24–48 hours, and estimated delivery is 7–14 business days (business days are Monday–Friday, excluding public holidays). Full details, including peak-season estimates, are in our Shipping Policy.

If your order has not arrived within 30 days of the order date, contact us and we will either resolve the delivery or offer you a replacement or a full refund.

6. Returns and the 45-Day Money-Back Guarantee

We offer a 45-day return window from the day you receive your order. This includes change-of-mind returns (return shipping paid by the customer) and free replacements for defective, damaged, or incorrect items. The full process, conditions, and exclusions are described in our Return Policy, which forms part of these Terms.

Nothing in these Terms limits any mandatory consumer rights you have under the law of your country of residence, including any statutory right of withdrawal. Where our 45-day guarantee is more generous than your statutory rights, the guarantee applies.

7. Warranty

We guarantee that products conform to their description at the time of purchase. Report any defect or incorrect delivery to us within a reasonable time after discovering it, via the Contact page. The warranty does not cover damage caused by misuse, modifications, abnormal conditions, or normal wear and tear.

8. Liability

To the extent permitted by law, our liability for any claim arising from an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these Terms excludes liability that cannot be excluded by law, including for intentional misconduct or gross negligence.

9. Intellectual Property

All content in this store — text, images, videos, logos, and design — belongs to Whisker & Weave or its licensors and may not be reproduced or used commercially without our written permission.

10. Privacy

How we collect and use your personal data is described in our Privacy Policy.

11. Complaints

If something went wrong, contact us first via the Contact page — describe the issue and include your order number. We respond to complaints within 14 days. We kindly ask you to contact us before opening a chargeback or payment dispute, as almost every issue can be resolved faster through our support team.

12. Changes to These Terms

We may update these Terms from time to time. The version published in the store at the moment you place your order is the version that applies to that order.

13. Governing Law

These Terms are governed by the laws of Poland, without prejudice to any mandatory consumer protection rules of the country where you reside. Any dispute that cannot be resolved amicably may be brought before the competent court determined by applicable law.